Legal
Privacy Policy
Last updated: 17 June 2026
Plain English summary: When you message Vivat, your message is sent to Anthropic's Claude AI to generate a reply. We don't sell your data, we don't store your identity, and your institution's information stays private to that institution. Conversations are held in memory only for the duration of your session.
Who we are
Vivat is an AI-powered messaging assistant operated by OurEnglish.info Pty Ltd, based in Australia. We provide Vivat to institutions in the LaSallian education network. Questions: hello@vivatai.org.
What data we collect
When you send a message to Vivat, we process:
- The text content of your message
- Your messaging channel identifier (Telegram user ID, WhatsApp number, or Apple ID) — used only to maintain conversation context within your session
- The channel you're using (Telegram, WhatsApp, iMessage)
We do not collect your name, email address, device data, location, or any other personal information unless you volunteer it in a message.
How your data is used
Your message is sent to Anthropic's Claude API along with your institution's knowledge base to generate a relevant response. Anthropic processes messages in accordance with their own Privacy Policy. Anthropic does not use API data to train models.
Your conversation history is held in server memory only for the duration of your active session (up to 20 message turns). It is not written to a database or retained after the session ends.
Your institution's knowledge base
Each institution provides its own knowledge base (timetables, policies, contacts). This data is:
- Loaded into memory when the bot starts
- Accessible only to users messaging that institution's bot
- Not shared with other institutions
- Controlled entirely by the institution — they can request removal at any time
Who can see your data
- Anthropic — processes your message text to generate a response
- Telegram / WhatsApp / Apple — your chosen messaging platform transmits your message per their own privacy policies
- Infobip — our messaging infrastructure provider for WhatsApp and Apple Messages; processes message routing only
- Railway.app — our cloud hosting provider; runs the bot server in the US West region
- OurEnglish.info Pty Ltd staff — may access server logs for debugging purposes only
We do not sell, share, or rent your data to any third party for marketing or commercial purposes.
Data retention
Conversation history exists in server memory only and is lost when the server restarts. Server logs are retained for up to 7 days for debugging purposes, then deleted automatically by Railway.
Children's privacy
Vivat is deployed by educational institutions and may be used by students of all ages. We do not knowingly collect additional personal information from minors. Contact hello@vivatai.org with any concerns.
Your rights
Under Australian Privacy law and GDPR (where applicable), you have the right to know what data we hold, request deletion, and opt out at any time. Contact hello@vivatai.org.
Contact
hello@vivatai.org
OurEnglish.info Pty Ltd, Australia